Refund policy

We want you to be happy with your order. If something isn't right, here's exactly how returns and refunds work.

Your legal right to cancel (14-day cooling-off period): Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days of receiving your goods, without needing to give a reason. This is a legal right and applies in addition to anything below.

Our extended 30-day return window: we go further than the legal minimum. You have 30 days from the date of delivery to return most items for any reason, including simply changing your mind. To be eligible, the item must be unused, in its original condition and packaging, and you'll need proof of purchase (order number or confirmation email).

How to start a return: email omer@rmaactechnologies.com with your order number and the item(s) you'd like to return. We'll confirm the return and send you instructions, including the return address and, where applicable, a prepaid label.

Who pays for return postage: change of mind, you're responsible for the cost of returning the item to us, unless we say otherwise. Faulty, damaged, or incorrect items, we cover the return postage cost.

Items that cannot be returned: for hygiene reasons, we're unable to accept returns on the following once any seal or hygiene packaging has been opened or broken - earrings and other pierced jewellery; cosmetics, skincare, haircare, and grooming products; underwear, swimwear, and other intimate apparel; and any item that comes into direct contact with the body where a hygiene seal has been removed. We also cannot accept returns of personalised or made-to-order items, perishable goods, or items returned more than 30 days after delivery.

This does not affect your statutory rights. If a hygiene-exempt item arrives faulty or damaged, you're still entitled to a repair, replacement, or refund under the Consumer Rights Act 2015 (see below).

Faulty, damaged, or incorrect items: if an item arrives faulty, damaged, or different from what you ordered, you're protected under the Consumer Rights Act 2015. Depending on how long you've had the item, you may be entitled to a repair, replacement, price reduction, or full refund. Contact us as soon as possible and we'll sort it out, including covering return postage.

Refunds: once we've received and inspected your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 5 to 10 business days. Refunds include the original delivery charge where the return is due to a fault, damage, or our error; for change-of-mind returns, the original outbound delivery charge is non-refundable.